Responding to patient reviews: A pillar of the doctor-patient relationship

Toufayyour Brigui
Feb 26, 2025
3 min read

The relationship of trust between doctors and patients in the digital age

The doctor-patient relationship is based on trust, maintained by ethical practice, in accordance with the medical code of ethics. However, the rise of the internet in the health field has transformed the perception of patients towards their doctors. Today, with easy access to information, patients evaluate their experiences not only through direct consultations, but also through online reviews, which influence their opinion on the quality of care.

In this article, we will explore strategies to build and strengthen this relationship of trust, positively influence patients' decisions, and foster lasting engagement.

Respond to Patient Reviews, Google reviews for doctors

Encouraging Patient Engagement through Dialogue and Responding to Patient Feedback

Statistic: 75% of patients believe that being involved in decisions about their health improves their overall satisfaction with care.

Patient engagement is crucial to delivering quality care and building trust.

Responding to online reviews is an excellent way to encourage this dialogue and involve patients in the care process.

This helps create an environment where patients feel comfortable sharing their experiences, concerns and even suggestions.

Therefore, open communication fosters a climate of trust, which is essential for a lasting relationship.

Additionally, online reviews are a valuable source of information about patient satisfaction. By encouraging dialogue, physicians can gather detailed feedback on their services, allowing them to identify areas for improvement.

According to a study by PatientPop, 82% of patients consult online reviews before making an appointment with a doctor.

Patient engagement is essential to providing quality care and building trust. Responding to online reviews is an effective way to encourage this dialogue, allowing patients to share their experiences, concerns, and suggestions. This climate of open communication is fundamental to building a lasting relationship.

Online reviews also provide valuable insights into patient satisfaction. By encouraging dialogue, physicians can gather concrete feedback to identify areas for improvement. According to a study by PatientPop, 82% of patients consult online reviews before booking an appointment with a physician . For example, if multiple patients report similar issues, adjustments can be made.

Regular Monitoring

A patient who feels listened to by his doctor is a satisfied patient. A system of reminders for appointments by SMS, emails, or phone calls helps reduce no-shows and emphasizes the importance of consultations.

After appointments, post-consultation follow-up is equally crucial. Checking in on how the patient is feeling and addressing their concerns demonstrates a genuine interest in their well-being, strengthening the trusting relationship. Consistent follow-up also encourages patient adherence to treatment, which improves health outcomes.

Conclusion

A better patient experience builds trust and improves the quality of care. Dear doctors, by taking care of your patients, you strengthen a valuable and lasting relationship.

Want to better manage your patient relationship and build a solid online reputation? Trust monexpe , your partner in patient experience and e-reputation. Our personalized solutions help you collect, analyze and improve your patients' opinions to establish a climate of lasting trust.

Take care of your patients, and they will take care of you!

Contact us today or write to us at infos@monexpe.com to find out how we can transform your patient relationship into a strategic asset!